Help and Support
================

Support is included with the purchase of an Anaconda subscription. Visit the
`support section of our website <https://www.continuum.io/support>`_ for
documentation and contact information for priority support.

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Frequently Asked Questions (FAQ)
--------------------------------

**Does Anaconda Adam work with a cluster that already has a managed Spark/Hadoop stack?**

Yes, Anaconda Adam can be installed alongside existing Hadoop distributions such
as Cloudera CDH or Hortonworks HDP and can be used to manage Python and R conda
packages and environments across a cluster.

**Which cloud providers does Anaconda Adam support?**

Currently, Anaconda Adam offers full support for Amazon Elastic Compute Cloud (EC2).

**Can I use Anaconda Adam with a different cloud provider?**

Yes, you can manually create instances on another cloud provider, then
provision the nodes following the
:doc:`primary installation instructions <install>`.

**Which network ports need to be accessible from the client machine and cluster nodes?**

For communication between the cluster nodes, ports 22, 4505, and 4506 are used
to provision the cluster via SSH and Salt.

Troubleshooting
---------------

**Errors when creating or provisioning a cluster**

Verify the following:

* The contents of your SSH private key are correct (and set to ``600``
  permissions on Mac/Linux)
* The user name in your profile (e.g., ``user: centos``) is defined correctly
* Profile settings are defined correctly in
  ``~/.continuum/adam/profile.d/<profile_name>.yaml``

Training and consulting
-----------------------

Training and consulting is available for the Anaconda platform and all Anaconda
platform components. For more information, please contact sales@continuum.io.
